SANSA AI

Helpdesk

by SANSA AI

Helpdesk — Every complaint becomes a ticket; every ticket gets resolved

ஒவ்வொரு புகாரும் டிக்கெட்; ஒவ்வொரு டிக்கெட்டும் தீர்வு

Open Helpdesk — free →Create free account · இலவச கணக்கு

SANSA Helpdesk converts scattered customer complaints — calls, WhatsApp messages, walk-ins — into a disciplined ticket queue: each issue gets an ID, a priority, an owner and an SLA timer, so nothing is forgotten and response times become measurable promises instead of hopes.

Agents work a clear queue; managers see volumes, aging and breach risks; customers experience follow-through. Categories and canned responses speed up the routine; escalations handle the exceptional.

For service businesses, dealerships, ISPs, clinics and any team fielding recurring issues, Helpdesk is the difference between “we’ll look into it” and a system that guarantees someone actually does — free to start.

Helpdesk is part of the SANSA AI suite — a connected workspace where CRM, Business Hub, Projects and dozens of other tools share one account, one asset library and one bilingual interface. Open Helpdesk directly at app.sansaai.in/business/helpdesk, sign in with a free SANSA account, and your work syncs across every device you use. There is nothing to download, no trial countdown and no watermark on your output.

Category
Business Apps
Price
Free to use
Platform
Any web browser
Languages
Tamil + English

Helpdesk features

Everything runs in the browser — nothing to install, free with a SANSA account.

  • Ticket queue

    Every issue logged with ID, category and status.

  • Priorities & assignment

    Urgent issues route to the right agent.

  • SLA timers

    Response and resolution targets with breach warnings.

  • Status workflow

    Open → In progress → Resolved → Closed, auditable.

  • Customer history

    All past tickets per customer in one view.

  • Canned responses

    Consistent answers to repeated questions.

  • Escalations

    Aging or breached tickets rise to managers.

  • Reports

    Volume, resolution time and agent performance.

How Helpdesk works

  1. 1

    Log the issue

    A ticket with category, priority and details.

  2. 2

    Assign it

    The right agent owns it; SLA clock starts.

  3. 3

    Resolve & record

    Work notes and resolution captured.

  4. 4

    Review metrics

    Aging, breaches and workloads guide improvement.

Why choose Helpdesk

  • No forgotten complaints

    A queue with owners beats memory and chat scrollback.

  • Measurable service

    SLA data turns “fast support” into a fact.

  • Fair workloads

    Assignment spreads tickets visibly.

  • Customer trust

    Ticket IDs and follow-through build reputation.

  • Free helpdesk

    Professional support ops at zero cost.

Frequently asked questions

Is SANSA Helpdesk free?
Yes, tickets, SLAs and reports are free with a SANSA account.
What is an SLA?
A Service Level Agreement — your promised response/resolution time. Helpdesk timers track each ticket against it and flag risks before breach.
Can I categorize tickets?
Yes, categories plus priorities keep the queue organized and reportable.
Does it show a customer’s past issues?
Yes, each customer’s full ticket history is one click away.
Is it usable by a two-person team?
Yes — even solo operators benefit from the queue discipline; it scales up from there.
Does it support Tamil?
Yes, fully bilingual — log and resolve tickets in Tamil or English.

Related SANSA tools

Privacy & security

SANSA AI is built privacy-first. Wherever technically possible, Helpdesk processes your files directly in your browser, so they never leave your device. When a feature does require cloud processing (such as AI operations or cloud document sync), data travels over encrypted HTTPS connections, is used only to perform the operation you requested, and is never sold, shared with advertisers, or used to train third-party models. You can delete your cloud documents at any time from your SANSA account.

Try Helpdesk now — free

No install, no credit card. Open it in your browser and start working in seconds.

Open Helpdesk →